Refund Policy
Last updated: March 15, 2025
Refund Eligibility
You are eligible for a refund if you are not satisfied with our services
You must request a refund within 30 days of purchase
Refund Process
To request a refund, please contact our customer support team
- You must have purchased our services within the last 30 days
- You must have not used our services
- You must have a valid reason for requesting a refund
- You must provide proof of purchase
Non-Eligible Refunds
You are not eligible for a refund if you have used our services
- You have used our services for more than 30 days
- Items with missing serial numbers
- Products with damaged or altered packaging
Return Policy
To initiate a return, please contact our customer support within 30 days of delivery. We will provide a return merchandise authorization (RMA) number, which must be included with the returned item.
- Contact customer support for RMA
- Ship item back with RMA number
- Receive refund within 5-7 business days
- Refund issued in original payment method
Refund Details
Refunds will be issued for the full purchase price, minus any shipping costs. If the item was purchased with a discount or promotion, the refund will be based on the discounted price.
Please note that refunds may take up to 10 business days to process, depending on the payment method used.
Exchange Policy
If you would like to exchange an item, please contact our customer support within 30 days of delivery. We will provide an exchange merchandise authorization (EMA) number, which must be included with the exchanged item.
Warranty Information
For questions or concerns, please contact our customer support at +420 2 9938 4177 or [[email protected]](mailto:[email protected])
Email: [email protected]
Phone: +420 2 8779 0438